ABOUT US

We Believe Better Systems
Create Better Human Outcomes.

We exist because poor systems quietly shape people's lives every day. At work. At home. And everything in between.

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OUR CORE VALUE

"Behind every process is a person."

Why We Exist

How systemic inefficiencies cascade down from tiny inconveniences to deeply felt human pain points.

We exist because poor systems quietly shape people's lives every day. At work. At home. And everything in between.

Everyday Frustrations

It starts with small, everyday frustrations. A wrong order. A billing error that takes three phone calls to fix.

Workplace Friction

Then it grows. An unclear process at work that becomes conflict, rework, frustration, and preventable failure. An overloaded workflow that becomes burnout, shifting the weight of organizational instability directly onto the shoulders of employees.

Critical Failures

Then it becomes critical. A delayed insurance approval that becomes delayed treatment, turning a manageable health issue into a crisis. A fragmented legal process that becomes years without resolution, driving compounding financial and emotional cost for families who are already stretched.

Over time, people normalize these conditions because they become embedded in the background of everyday life.

We believe they should not be normalized.

We believe better systems create:

better work better decisions better accountability better organizational outcomes and better human outcomes
“

Because behind every process is a person living with the consequences of how that system performs.

Our Beliefs

The core convictions that direct our work and shape how we partner with organizations.

01

We believe systems shape human outcomes—not just organizational ones.

02

We believe poor processes create real consequences for the people living inside them.

03

We believe most of that harm is preventable.

04

We believe people should not have to compensate for systems that were never built to support them.

05

We believe invisible problems do not stay invisible—they become human costs.

06

We believe better systems create better lives—at work and beyond.

“

"When the system works better for people, people work better within the system."

Why This Work Matters

The consequences of broken systems are not abstractions. They are felt—by employees, patients, families, and communities—long before any organization recognizes them as operational problems.

01 / The Workplace

In the Workplace

When workflows are unclear, employees absorb the gap. They develop workarounds, manage friction that was never theirs to handle, and carry the weight of organizational instability home as stress and raw burnout.

When we improve the system, we improve the human experience of work.

02 / Healthcare

In Healthcare & Insurance

Procedural gaps do not feel like database errors; they feel like fear. A delayed approval is a person in pain waiting for an answer. A denied claim is a family at a kitchen table trying to figure out how to pay for care.

People feel system failures long before data registers them.

03 / Legal

In Legal Environments

Nobody navigates legal processes by choice. Operational friction compounding financial and emotional strain is preventable. When systems break in legal pathways, the administrative lag directly translates into a human cost.

Justice delayed by process failure is still justice delayed.

Private Equity Focus
For Stewards of Capital

For Those Who Are Stewards of Capital

When you own a business, you own its systems—and the human consequences of those systems. The employees absorbing instability, the customers experiencing the gap between promise and delivery, the managers compensating for what was never documented. Good stewardship of capital is inseparable from good stewardship of people. When operational systems fail, it is not just value that erodes. It is people—their energy, their trust, their ability to do meaningful work.

“

Core Philosophy

"Good stewardship of capital is inseparable from good stewardship of people. When operational systems fail, it is not just value that erodes. It is people—their energy, their trust, their ability to do meaningful work."

MISSION & VISION

Our Mission

To improve the human experience of work—and life—by building the systems, processes, and organizational structures that people deserve to live and work inside.

MISSION & VISION

Our Vision

A world where the systems people live and work inside are designed—and held accountable—to serve them.

“

Better systems create better human outcomes.
That is not a tagline. It is the reason this organization exists.

OUR TEAM

Our Team

A team of process experts, workforce development practitioners, and systems thinkers — united by the belief that people deserve better than broken systems.

ICG Founder
Sadie Paige

Sadie Paige

Founder & Principal

Dedicated to building systems that support people first.
FOUNDER & PRINCIPAL

Sadie Paige

Sadie Paige is the Founder and Principal Consultant of Illiana Consulting Group, LLC. She specializes in helping organizations strengthen processes, improve performance, and reduce operational risk through consulting, training, and implementation.

Sadie holds a Master of Science in Quantitative Psychology from Ball State University, a Bachelor of Science in Organizational Psychology from Franklin University, and an Associate degree from Danville Area Community College. She is Lean Six Sigma certified through the American Society for Quality (ASQ) and teaches professional development programs throughout Illinois and Indiana.

Credentials & Focus

Lean Six Sigma Black Belt Workforce Development Process Improvement Operational Visibility Continuous Improvement Leadership

Strategic Collaborators

Dave Baron headshot

Dave Baron

Senior Consultant

dave@illianaconsultinggrp.com

40 years of Six Sigma Lean experience in high-tech manufacturing, including significant time at Motorola and Toyota. Expert in DMAIC methodology, process improvement, and instructional design for e-learning curricula.

Six Sigma / DMAIC Process Improvement & Lean Statistical Process Capability
20+ Years Experience LinkedIn ↗
Rebecca Allsopp headshot

Rebecca Allsopp

HR & Organizational Development Consultant

clientservices@illianaconsultinggrp.com

Rebecca Allsopp is an HR professional with over 10 years in the medical industry, including five-plus in human resources. She partners with leaders to align HR practices with organizational mission, improving culture and engagement.

Human Resources Healthcare Servant Leadership
10+ Years Experience LinkedIn ↗
Oren Tirschwell headshot

Oren Tirschwell

AI & Automation Consultant

clientservices@illianaconsultinggrp.com

Oren Tirschwell helps organizations work smarter through automation and AI. Blending technical depth with practical problem-solving, he builds custom tools — from automated workflows to AI chatbots to reporting dashboards — that turn tedious tasks into systems.

AI & Automation Data Science & Statistics Reporting & Dashboards
6–10 Years Experience LinkedIn ↗
Kylee Hohenstein headshot

Kylee Hohenstein

Digital Marketing Specialist & Social Media Strategist

clientservices@illianaconsultinggrp.com

Kylee Hohenstein is a digital marketing specialist with expertise in social media strategy, content creation, and digital advertising. She helps businesses strengthen their brand and drive measurable growth through creative, results-focused marketing.

Digital Marketing Strategy Social Media Management Content Creation & Branding
6–10 Years Experience
OUR PARTNERS

Partnerships

ICG partners with educational institutions and workforce development organizations to build the human capability that better systems require.

Danville Area Community College logo Danville Area Community College
Parkland College logo Parkland College
Ivy Tech Community College logo Ivy Tech Community College
John Wood Community College logo John Wood Community College
CLIENTS SERVED

Organizations We've Worked With

Amsive Watchfire Bon Secours Mercy Health Thyssen Krupp Crankshaft Envirox Danville Metal Stamping North America Central School Bus Wirco Advanced Filtration Systems (AFSI) Plastipak Packaging, Inc

Let's Evaluate Your Systems

Every organization has process vulnerabilities. The question is whether you find them first — or whether they find you during an audit, lawsuit, or crisis.

Schedule A consultation